icon-plane  FREE shipping within NL/BE for purchases over €50

Frequently Asked Questions

Shopping

Raechell sells products which are used, so more often than not they exude the life they have had. Therefore, traces of use can not be ruled out. Should they be present on visible sides of a product or hinder the functioning of the product, we always state this as clearly as possible in the product description and show it clearly in the product photographs. If you would like additional detailed pictures, please contact us.

If you place an order with Raechell that needs to be delivered to an address (no PO Box) within the Netherlands or Belgium, you have the following options:

Free shipping applies to orders with a total product value over €50 which are shipped within the Netherlands or Belgium.

Shipping costs within the Netherlands (orders below €50):

  • PostNL Standard parcel delivery (€6.75)
  • PostNL Pickup point shipping (€6,75)
  • DHL Standard parcel delivery (€6.75)

 

Shipping costs Belgium (orders below €50):

  • PostNL Standard parcel delivery (€9.75)
  • DHL Standard parcel delivery (€9.75)

We currently offer shipping within the Netherlands and Belgium. For shipping options to other countries, please contact us.

It is not possible to collect orders. Orders can only be delivered to your home address via delivery services.

We aim to process your order within 1 to 3 working days after a successful order. After processing, we try to deliver the order within 1 or 2 days. Parcels are delivered Monday to Saturday with PostNL. Due to the Covid 19 virus situation, PostNL is busier than usual, so your package might take longer than usual to arrive.

As soon as Raechell has shipped your package you will receive a shipping confirmation.

The products offered can only be viewed and ordered online. As a result, careful attention was paid to describing any defects and various detail photographs have been taken in order to get the best possible picture of the product.

Payment

Various payment options are available when you pay online:

  • iDeal
  • Bancontact
  • PayPal
  • Creditcard
  • Bank transfer

Orders you place at Raechell, including payment, are processed via a secure connection and are therefore safe.

All prices stated are inclusive of VAT and exclusive of shipping costs. The products offered are used goods and therefore fall under “VAT margin goods” with the tax authorities. As a result, we do not mention VAT separately on our prices.

Ordering & Returns

Placing an order is very easy:

  • Go to the product of your choice.
  • Click on the large ‘Add to cart’ button.
  • Click on ‘Close’ at the top of the cart to continue viewing the product range or click on ‘Checkout’ to pay.
  • Fill in your details, choose a ‘Shipping Method’ and ‘Payment Method’ and agree to the Terms and Conditions.
  • Click on ‘Place order’ and confirm your order. After this, your order is final.
  • You will receive an order confirmation by e-mail when the order has been successfully placed.

After placing the order, it is prepared as soon as possible. If the order has not yet been processed, it is possible to adjust or cancel an order. For this, please contact us as soon as possible via email contact@raechell.com. Unfortunately, we cannot make any changes to your order once it has been sent.

The creation of an account is not necessary to place an order. You can also view the status of your order on the Order Tracking page, using your order number.

In order to offer the best possible service, we send all our orders via parcel post with Track & Trace code. This code will be sent to your e-mail address as soon as the parcel has been registered with the shipping service.

You have the right to cancel your order up to 14 days after it was received without giving any reason. You have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to the shop are to be paid by yourself. These costs are approximately €7.25 per parcel (domestic), for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product is to be returned to Raechell with all delivered accessories and – if reasonably possible – in its original state and packaging. To exercise this right, please contact us at contact@raechell.com. We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received in good order. The postal address for returns can be found on the contact page.

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