{"id":4085,"date":"2021-03-13T21:52:14","date_gmt":"2021-03-13T20:52:14","guid":{"rendered":"https:\/\/raechell.com\/frequently-asked-questions\/"},"modified":"2026-03-29T20:15:45","modified_gmt":"2026-03-29T18:15:45","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/raechell.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"post-content clearfix\"><div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1615974845578{padding-top: 47px !important;}&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-12&#8243;][vc_column_text]<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1629789524300{padding-right: 60px !important;}&#8221;][vc_column_text el_class=&#8221;nm-highlight-text&#8221;]<\/p>\n<h2>Shopping<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;Are Raechell&apos;s products unused?&#8221; tab_id=&#8221;1629787796648-3bc61722-8893&#8243;][vc_column_text]<\/p>\n<p>Raechell sells products which are used, so more often than not they exude the life they have had. Therefore, traces of use can not be ruled out. Should they be present on visible sides of a product or hinder the functioning of the product, we always state this as clearly as possible in the product description and show it clearly in the product photographs. If you would like additional detailed pictures, please <a href=\"\/?page_id=1910\" data-mce-href=\"https:\/\/raechell.com\/en\/contact\/\">contact<\/a> us.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What shipping methods are available?&#8221; tab_id=&#8221;1629787796661-b301cdc6-36b7&#8243;][vc_column_text]<\/p>\n<p>If you place an order with Raechell that needs to be delivered to an address (no PO Box) within the Netherlands or Belgium, you have the following options:<\/p>\n<p>If you place an order with Raechell to be delivered to an address (not a PO Box) within the Netherlands or Belgium, you have the following options:<\/p>\n<p>Free shipping applies to orders with a total product value above \u20ac50 which are shipped within the Netherlands or Belgium.<\/p>\n<p><\/p>\n<p><strong>Shipping costs within the Netherlands (orders under \u20ac50):<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac10,25)<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Belgium (bestellingen onder \u20ac50):<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac12,50)<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Luxembourg:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Italy:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Irelan:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac31,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs United Kingdom:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac31,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Germany:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Denmark:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac19,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac26,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Austria:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac18,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac25,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Liechtenstein:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac26,00) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac33,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs France:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Spain:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Portugal:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac19,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac26,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Monaco:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac17,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac24,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Switzerland:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac31,00) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac37,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Turkey:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac26,00) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac33,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs United Arab Emirates (UAE):<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac56,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Verzendkosten United States (US):<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,75) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac58,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Cura\u00e7ao:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac56,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Singapore:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac56,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Japan:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac40,00) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac64,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Australia:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac43,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac71,75) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs New-Sealand:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac43,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac71,75) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Canada:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac56,00) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs China:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac36,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac53,50) &lt; 5 kg<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Shipping costs Taiwan:<\/strong><\/p>\n<ul>\n<li>PostNL Standard parcel shipping + insured (\u20ac38,50) &lt; 2 kg<\/li>\n<li>PostNL Standard parcel shipping + insured (\u20ac56,00) &lt; 5 kg<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Do you also ship internationally?<\/h6>\n<p>&#8221; tab_id=&#8221;1629788909622-74858438-8201&#8243;][vc_column_text]<\/p>\n<p>We currently offer shipping to the Netherlands, Belgium, Germany, Luxembourg, Spain, Monaco, Liechtenstein, Ireland, United Kingdom, Denmark, Austria, France, Italy, Portugal, Turkey, Curacao, Australia, Canada, United Arab Emirates, China, Taiwan, Singapore and United States. For shipping options to other countries, please feel free to <a href=\"\/?page_id=4075\" data-mce-href=\"https:\/\/raechell.com\/en\/contact\/\">contact<\/a> us.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Can I come and collect my order?<\/h6>\n<p>&#8221; tab_id=&#8221;1629788964299-2b14f63a-4cc5&#8243;][vc_column_text]<\/p>\n<p>It is not possible to collect orders. Orders can only be delivered to your home address via delivery services.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>How long does it take to receive my package?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789023686-053b015c-d89c&#8221;][vc_column_text]<\/p>\n<p>We aim to process your order after a successful order, within 1 to 3 working days. After processing, we aim to deliver the order within 1 to 2 days within the Netherlands. Parcels are delivered Monday to Saturday with PostNL.<\/p>\n<p>As soon as Raechell has shipped your package you will receive a shipping confirmation.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Can I also come and see the products physically?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789065918-b1ea7959-8081&#8243;][vc_column_text]<\/p>\n<p>The products offered can only be viewed and ordered online. As a result, careful attention was paid to describing any defects and various detail photographs have been taken in order to get the best possible picture of the product.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1629789534309{padding-left: 60px !important;}&#8221;][vc_column_text el_class=&#8221;nm-highlight-text&#8221;]<\/p>\n<h2>Payment<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;<\/p>\n<h6>Which payment methods are accepted?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789162065-2d2989e4-a6ab&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Various payment options are available when you pay online:<\/p>\n<ul>\n<li>iDeal | Wero<\/li>\n<li>Bancontact<\/li>\n<li>PayPal<\/li>\n<li>Creditcard<\/li>\n<li>Bank transfer<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Is paying online safe?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789162091-b06a4f76-c713&#8243;][vc_column_text]<\/p>\n<p>Orders you place at Raechell, including payment, are processed via a secure connection and are therefore safe.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Is VAT included in the product prices?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789162118-cbf20b6b-e48e&#8221;][vc_column_text]<\/p>\n<p>All prices stated are inclusive of VAT and exclusive of shipping costs. The products offered are used goods and therefore fall under &#8220;VAT margin goods&#8221; with the tax authorities. As a result, we do not mention VAT separately on our prices.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1629789524300{padding-right: 60px !important;}&#8221;][vc_column_text el_class=&#8221;nm-highlight-text&#8221;]<\/p>\n<h4><strong>Ordering &amp; Returns<\/strong><\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;<\/p>\n<h6>How do I place an order?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789776744-7eb57c77-efeb&#8221;][vc_column_text]<\/p>\n<p>Placing an order is very easy:<\/p>\n<ul>\n<li>Go to the product of your choice.<\/li>\n<li>Click on the large &#8216;Add to cart&#8217; button.<\/li>\n<li>Click on &#8216;Close&#8217; at the top of the cart to continue viewing the product range or click on &#8216;Checkout&#8217; to pay.<\/li>\n<li>Fill in your details, choose a &#8216;Shipping Method&#8217; and &#8216;Payment Method&#8217; and agree to the Terms and Conditions.<\/li>\n<li>Click on &#8216;Place order&#8217; and confirm your order. After this, your order is final.<\/li>\n<li>You will receive an order confirmation by e-mail when the order has been successfully placed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>How can I track my order?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789776769-9685352f-6c7a&#8221;][vc_column_text]<\/p>\n<p>After placing the order, it is prepared as soon as possible. If the order has not yet been processed, it is possible to adjust or cancel an order. For this, please contact us as soon as possible via email contact@raechell.com. Unfortunately, we cannot make any changes to your order once it has been sent.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>Do I need an account to place an order?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789776794-6cb44f4a-b3f8&#8243;][vc_column_text]<\/p>\n<p>The creation of an account is not necessary to place an order. You can also view the status of your order on the <a href=\"\/?page_id=4011\" data-mce-href=\"https:\/\/raechell.com\/en\/order-tracking\/\">Order Tracking<\/a> page, using your order number.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I track my order?&#8221; tab_id=&#8221;1629789776822-a8e0d9bf-abd2&#8243;][vc_column_text]<\/p>\n<p>In order to offer the best possible service, we send all our orders via parcel post with Track &amp; Trace code. This code will be sent to your e-mail address as soon as the parcel has been registered with the shipping service.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;<\/p>\n<h6>How can I return a product?<\/h6>\n<p>&#8221; tab_id=&#8221;1629789776850-21dab2a4-c8cf&#8221;][vc_column_text]<\/p>\n<p>You have the right to cancel your order up to 14 days after it was received without giving any reason. You have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to the shop are to be paid by yourself. These costs are approximately \u20ac7.25 per parcel (domestic), for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product is to be returned to Raechell with all delivered accessories and &#8211; if reasonably possible &#8211; in its original state and packaging. To exercise this right, please contact us at contact@raechell.com. We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received in good order. The postal address for returns can be found on the <a href=\"\/?page_id=4075\" data-mce-href=\"https:\/\/raechell.com\/en\/contact\/\">contact<\/a> page.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1615974845578{padding-top: 47px !important;}&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-12&#8243;][vc_column_text] Frequently Asked Questions [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1629789524300{padding-right: 60px !important;}&#8221;][vc_column_text el_class=&#8221;nm-highlight-text&#8221;] Shopping [\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;Are Raechell&apos;s products unused?&#8221; tab_id=&#8221;1629787796648-3bc61722-8893&#8243;][vc_column_text] Raechell sells products which are used, so more often than not they exude the life they have had. Therefore, traces of use can not be ruled out. Should they be present &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4085","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Raechell<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raechell.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Raechell\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1615974845578{padding-top: 47px !important;}&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-12&#8243;][vc_column_text] Frequently Asked Questions [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1629789524300{padding-right: 60px !important;}&#8221;][vc_column_text el_class=&#8221;nm-highlight-text&#8221;] Shopping [\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;Are Raechell&amp;apos;s products unused?&#8221; tab_id=&#8221;1629787796648-3bc61722-8893&#8243;][vc_column_text] Raechell sells products which are used, so more often than not they exude the life they have had. Therefore, traces of use can not be ruled out. 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